| Issue | Interested Party | Source | Risk Opportunity | Initial Rating | Needs & Expectations | Residual Rating | Exisiting Controls | Action |
|---|---|---|---|---|---|---|---|---|
| Performance of Competition | Directors & Owners Shareholders | External | Opportunity | Medium | Impacts of Activities of Competition Efffectively Managed Poor Competitor Offers Opportunities | Low | Market Awareness Effective Service Provision Effective Customer Management | Monitor |
| Performance of Competition | Directors & Owners Shareholders | External | Risk | Medium | Impacts of Activities of Competition Efffectively Managed | Low | Effective Management of Customer Satisfaction Addition of Quality Certification | Monitor |
| Effects of Climate Change | Directors & Owners Shareholders | External | Risk | Low | Extreme Weather Conditions - Changing weather patterns may affect transport arrangements. | Low | No Controls Required. Additional storage available if necessary. | Satisfactory |
| Effects of Climate Change | Regulatory Authorities | External | Risk | Low | Meet the updated requirements of Clauses 4.1 & 4.2 of the ISO Standards | Low | Climate Change deemed not to be a significant issue for the operations of RRIT. No interested parties have been identified with Climate Change as a requirement. | Monitor |
| Financial Exposure | Directors & Owners Shareholders | Internal | Risk | High | Low exposure to: Financial Loss Reputational Loss | Low | Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Damage to Reputation | Directors & Owners Shareholders | Internal | Risk | Medium | Low exposure to: Financial Loss Reputational Loss | Low | Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Resource Availability | Directors & Owners Shareholders | Internal | Risk | High | Skills & Equipment Available When Required. | Low | Broad Skill Base With Redundancy Tasks Can Be Outsourced If Required Backup of essential data. Low dependance on equipment. | Monitor |
| Reputation in Marketplace | Directors & Owners Shareholders | External | Opportunity | High | On Time Delivery At Agreed Quality Standards Good Performance Offers Opportunities | Low | Effective Operational Processes Diverse Customer Base Effective Management of Customer Satisfaction Effective Corrective Action Process | Satisfactory |
| Meet Statutory Requirements | Regulatory Authorities | External | Risk | High | Suppliers comply with: Documented operational practices Statutory requirements | Low | Effective Emergency Management Toll Effective Supplier Management Regular Supplier Performance Evaluation Toll | Monitor |
| Failure of Suppliers to Meet Requirements | Clients, Allied Staff, End Users | External | Risk | High | Suppliers Deliver Expected Outcomes | Medium | Effective Supplier Management Regular Evaluation of Key Suppliers: Toll TT Global | Monitor |
| Compliance with Legislated Requirements | Regulatory Authorities | External | Risk | Medium | All identified requirements are met. | Low | Legal Compliance Procedure Maintenance of Good Corporate Governance All Appropriate Insurances in Place | Monitor |
| Accuracy of Information | Clients, Allied Staff, End Users | External | Risk | Medium | Employees have the necessary skills to meet requirements. | Low | Effective Training/Competency Management Low staff turn over | Monitor |
| New Technologies | Directors & Owners Shareholders | External | Opportunity | Medium | Effect of Changes in Technology Managed | Low | Strategic Awareness of Market/Technology Trends | Satisfactory |
| Correct Disposal of Recycled Items | Clients, Allied Staff, End Users | External | Risk | High | Disposal suppliers dispose of goods correctly. | Low | Selection of reputable disposal suppliers. Use of Suppliers Disposal Declaration Regular Supplier Performance Review | Monitor |
| Staff Safety | Directors & Owners Shareholders | Internal | Risk | Low | Safe Methods of Work | Low | Low Risk Activities | Satisfactory |
| New Technologies | Directors & Owners Shareholders | External | Risk | Medium | Effect of Changes in Technology Managed | Low | Strategic Awareness of Market/Technology Trends | Monitor |
| Damage to Reputation | Clients, Allied Staff, End Users | External | Risk | High | On Time Delivery At Agreed Quality Standards | Low | Effective Operational Processes Diverse Customer Base Effective Management of Customer Satisfaction Effective Corrective Action Process | Monitor |
| Return on Investment | Directors & Owners Shareholders | Internal | Risk | High | Business meets financial expectations. | Low | Effective Operational Processes Effective Customer Management Effective Management System | Monitor |
| Financial Stability | Staff | Internal | Risk | Medium | Ongoing Employment | Low | Effective Operational Processes Effective Customer Management Effective Management System | Monitor |
| Staff Availability | Directors & Owners Shareholders | Internal | Risk | High | Business Effectiveness maintained during staff changes. | Medium | Gradual change over of responsibilities. Ongoing Development of Skills Base Effective Training | Monitor |
| Staff Availability | Directors & Owners Shareholders | Internal | Risk | Medium | Resources available when required. | Low | Ongoing Development of Skills Base New staff hired. Effective Training | Satisfactory |
| Environmental Incidents | Regulatory Authorities | External | Risk | High | No Environmental Incidents | Low | Selection of suitable transport supplier. Toll Supplier Management. Regular Supplier Performance Evaluation | Satisfactory |